FAQ

General FAQs

How can I see my doctor while staying home due to the COVID-19 pandemic?

Many of our family practice providers offer telehealth visits, allowing you to receive the care you need via a secure computer connection. Learn more here.

Is it Coffey Health System or Coffey County Hospital?

Coffey County Hospital was founded in 1964 in Burlington and continues to operate under that name. In 1993, the board of trustees adopted Coffey Health System as an “umbrella” name covering all of our facilities and services.

Do I have to get a referral from my doctor to see a specialist?

This depends upon the specialty and service. Our specialty clinic staff will be happy to set you on the right path. Give them a call at (620) 364-2121 Ext. 4290.

Does The Meadows accept Medicaid?

The Meadows does not.

Financial FAQs

What if I cannot pay my bill in full?

We have a variety of financial assistance options available. We will assist you in determining your qualified options, such as: no interest short-term payment plans, long-term bank loans, and we also offer a Patient Financial Assistance (PFA) program that may help in paying your balance to qualified applicants. Please contact us directly at 620-364-4541 or AR@coffeyhealth.org

When will I receive a bill?

You will not receive a statement for an immediate balance due until your insurance company(s) have paid or denied payment on your account. Current amount due is expected to be paid once you receive your statement bill from Coffey Health System.

Who do I contact with questions about my bill?

You can contact our office at (620) 364-4541 Monday thru Friday 8:00 a.m. – 4:30 p.m. or email us with your questions and contact information and we will contact you as soon as possible, AR@coffeyhealth.org

What forms of payment are accepted?

We accept cash, check, money order, electronic funds transfer (EFT) from your checking or savings account, MasterCard, Visa, Discover, and American Express debit and credit cards. In addition, we also offer a bank loan program.

I have balances owed from previous services set up on a monthly payment arrangement. Will my new balance from recent services be automatically added to my existing payment plan?

No. To add new balances due on a current statement received to an existing payment plan arrangement, please call our office directly at (620) 364-4541. Depending on the current balance owed and the prior monthly payment, the terms of the current payment plan may need to be revised to comply with our no interest payment plan policies.